Effective Date: July 1, 2024
Insight Family Health respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including in compliance with The Campaign Registry (TCR) registration rules.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Identifiable Information (PII):
1.2 Non-Personal Information:
1.3 Message Data:
For campaigns registered through TCR, we may collect information necessary to ensure compliance, such as:
2. How We Use Your Information
We use the information we collect to:
3. Disclosure of Information
We may share your information in the following circumstances:
4. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Retention of Data
We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Campaign-related data may be retained to meet TCR compliance obligations.
6. Your Rights
You may have the following rights, depending on your jurisdiction:
7. Compliance with TCR Rules
As part of our commitment to compliance, we:
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or compliance requirements. Any updates will be posted on this page with the revised effective date.
9. Mobile SMS Privacy Policy
Your mobile information will not be shared with any third parties/affiliates for marketing or promotional purposes. All policies are followed as per CTIA guidelines 5.2.1.
As current or prospective customer, you understand that you can
At any time if you want your information to be removed, you can contact us via our email address or regular mail."
Purpose of Outgoing Texts:
As a independent private medical practice, our outgoing texts are used to enhance patient communication, ensure timely healthcare management, and provide valuable health-related updates. Texts are sent for the following purposes:
Outgoing texting descriptions:
Appointment Reminders:
To notify patients of upcoming appointments, confirm attendance, or reschedule as needed.
Example: "Hi [Patient Name], your appointment at Insight Family Health is on [Date] at [Time]. Reply CONFIRM or call (669) 721-1315 to reschedule."
Follow-Up Care:
To check on patients after appointments, provide post-visit instructions, or offer additional assistance. Example: "Hi [Patient Name], we hope you're feeling better! Let us know if you have questions about your treatment plan. Reply HELP or call (669) 721-1315."
Preventive Care and Health Education:
To share health tips, updates on screenings, or seasonal health advice tailored to the patient population. Example: "Hi [Patient Name], flu season is here! Schedule your flu shot today by replying BOOK or calling (669) 721-1315."
Administrative Updates:
To notify patients of changes in office hours, new services, or payment reminders. Example: "Hi [Patient Name], your payment of [Amount] is due by [Date]. Reply PAY for options or call (669) 721-1315."
Compliance Note:
All texts are sent to patients who have explicitly opted in to receive SMS communications. Each message includes clear instructions for opting out.
Opt-Out Language:
"Reply STOP to unsubscribe at any time. Msg & data rates may apply."
10. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
Insight Family Health P.C. (Insight Family Health)
877 W. Fremont Avenue, Suite K-1,
Sunnyvale CA 94087
(669) 721-1315
admin@insightfamilyhealth.com
Phone: (669) 721-1315 | Fax: (669) 900-4480
877 W. Fremont Ave., Suite K-1, Sunnyvale, CA 94087
Copyright © 2024 Insight Family Health