Insight Family Health - Good Health Starts Here

1. Information We Collect

We may collect the following types of information:

1.1 Personal Identifiable Information (PII):

• Name
• Email address
• Phone number
• Billing information
• Company or organization name

1.2 Non-Personal Information:

• IP addresses
• Device identifiers
• Browser type
• Usage data

1.3 Message Data:

For campaigns registered through TCR, we may collect information necessary to ensure compliance, such as:

• Message content
• Sender and recipient details (e.g., phone numbers)
• Campaign purpose and details

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our services.
• Register and verify campaigns with TCR.
• Ensure compliance with applicable laws and industry standards.
• Monitor and analyze usage and performance.
• Communicate with you regarding your account and campaign

3. Disclosure of Information

We may share your information in the following circumstances:

• With TCR: To fulfill registration requirements and ensure compliance with TCR regulations.
• With Third-Party Service Providers: To perform services on our behalf, such as payment processing or data hosting.
• For Legal Compliance: When required by law or to protect our legal rights.
• With Your Consent: As authorized by you.

4. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Retention of Data

We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Campaign-related data may be retained to meet TCR compliance obligations.

6. Your Rights

You may have the following rights, depending on your jurisdiction:

• Access your personal data.
• Request correction of inaccurate information.
• Request deletion of certain data, subject to legal and compliance obligations.
• Opt-out of non-essential data collection.

7. Compliance with TCR Rules

As part of our commitment to compliance, we:

• Register campaigns with TCR, providing necessary details for verification.
• Adhere to all TCR guidelines for messaging and data handling.
• Maintain transparency about our practices and ensure lawful messaging.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or compliance requirements. Any updates will be posted on this page with the revised effective date.

9. Mobile SMS Privacy Policy

Your mobile information will not be shared with any third parties/affiliates for marketing or promotional purposes.  All policies are followed as per CTIA guidelines 5.2.1. 

As current or prospective customer, you understand that you can

• Text us STOP at any time to opt out of receiving SMS text messages from us.

• Text us HELP at any time to receive help. 

At any time if you want your information to be removed, you can contact us via our email address or regular mail."

Purpose of Outgoing Texts:

As a independent private medical practice, our outgoing texts are used to enhance patient communication, ensure timely healthcare management, and provide valuable health-related updates. Texts are sent for the following purposes:

Outgoing texting descriptions:

Appointment Reminders:

To notify patients of upcoming appointments, confirm attendance, or reschedule as needed.

Example: "Hi [Patient Name], your appointment at Insight Family Health is on [Date] at [Time]. Reply CONFIRM or call (669) 721-1315 to reschedule."

Follow-Up Care:

To check on patients after appointments, provide post-visit instructions, or offer additional assistance.  Example: "Hi [Patient Name], we hope you're feeling better! Let us know if you have questions about your treatment plan. Reply HELP or call (669) 721-1315."

Preventive Care and Health Education:

To share health tips, updates on screenings, or seasonal health advice tailored to the patient population.  Example: "Hi [Patient Name], flu season is here! Schedule your flu shot today by replying BOOK or calling (669) 721-1315."

Administrative Updates:

To notify patients of changes in office hours, new services, or payment reminders. Example: "Hi [Patient Name], your payment of [Amount] is due by [Date]. Reply PAY for options or call (669) 721-1315."

Compliance Note:

All texts are sent to patients who have explicitly opted in to receive SMS communications. Each message includes clear instructions for opting out.

Opt-Out Language:

"Reply STOP to unsubscribe at any time. Msg & data rates may apply."

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Insight Family Health P.C. (Insight Family Health)
877 W. Fremont Avenue, Suite K-1, 

Sunnyvale CA 94087

(669) 721-1315
admin@insightfamilyhealth.com